Complaints Handling Mechanism

Rahaa by Nini has a transparent and customer-friendly complaint handling mechanism designed to ensure every concern is addressed with care and efficiency. Customers can submit complaints through multiple channels such as in-store, via email, social media, or customer support numbers. Each complaint is promptly acknowledged, recorded, and assigned for review, after which the issue is investigated—whether it relates to product quality, delivery, sizing, or service. A resolution, such as replacement, refund, or corrective action, is then communicated clearly within a reasonable timeframe. To maintain trust and improve services, all complaints are documented and analyzed regularly to identify recurring issues and enhance the overall customer experience.