Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at WhatsApp +923232151007 or rahaabynini@gmail.com . Please note that returns will need to be sent to the following address: Mezanine floor, building C, 12 C Badar Commercial Street 9, Badar Commercial Area Defence V Defence Housing Authority, Karachi, Karachi City, Sindh 75500

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question through WhatsApp or Email.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rahaabynini@gmail.com.

Shipping policy

Shipping Schedule: We ship orders from Monday through Friday, excluding holidays. Orders are processed and shipped within 1 week of purchase. Please note that during peak periods, such as holidays and sales events, shipping may take slightly longer.

Order Tracking: Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track your order online and see its current status.

Delivery Issues: If your order is delayed or lost in transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that your order is delivered to you. Please note that we are not responsible for delivery delays or issues caused by incorrect or incomplete shipping information provided by the customer.

Returns and Exchanges: If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of delivery. Please see our Returns and Exchanges policy for more information.

Shipping Restrictions: We also do not ship to certain countries due to customs restrictions or other issues. If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.

Thank you for choosing our clothing brand! We appreciate your business and are committed to providing you with quality apparel and timely shipping. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.